https://lyor.life is owned by Lyor Life Platform Services Private Limited (”Company”), a company duly registered and incorporated under the Companies Act, 1956, whose address is at J-142, Rajouri Garden, New Delhi -110027, India. We maintain this website as a service to our customers. By using our website, you are agreeing to comply with and be bound by the following Terms of Use. Please review the following Terms of Use carefully. If you do not agree to these terms, you should not use the website or review information, or subscribe to the furniture, soft furnishings, house renting, and home décor (“Transaction”) from this website.
GENERAL
You agree to the terms and conditions outlined in this Terms of Use (“Terms of Use”) with respect to https://lyor.life (“Lyor”/”Website”). These Terms of Use constitute the entire and only agreement between us and you and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Website, the content, products, or services provided by or through the Website. This Terms of Use may be amended from time to time by us without specific notice to you. The latest Terms of Use will be posted on the Website, and you should review this Terms of Use prior to using the Website at each instance.
Your use of the Website and services are governed by the following Terms of Use as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with the Company and these terms and conditions including the policies constitute your binding obligations, with the Company.
For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a subscriber on the Website by providing information on the Website using the computer systems. There is no registration process and Lyor allows the User to surf the Website or subscribe without registering on the Website. The term “We”, “Us” and “Our” shall mean the Company.
When you use the Website or send emails or other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by another mode of communication, electronic or otherwise.
The terms of Use stated herein shall only govern the Website and the mobile application of Lyor shall be governed by separate Terms of Use.
PAYMENTS
You represent and warrant that if you are making any payments to us that: a. any credit, debit, net banking, cheque, or any other mode of transfer information supplied by you is true and complete b. charges incurred by you will be honored by your credit card/debit card/banking company, and c. you will pay the charges incurred by you at the posted prices, including any applicable taxes. You are agreeing to be in compliance with our PAYMENT AND REFUND POLICY also. While availing the payment method/s available on the Website or App, Lyor shall not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to Lack of authorization for any transaction/s, or Exceeding the preset limit mutually agreed by You and between”Bank/s”, or Any payment issues arising out of the transaction, or Decline of transaction for any other reasons. All payments made against the purchases/services from Lyor by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. We will not facilitate payment with respect to any other form of currency. By making a payment, you have specifically authorized Lyor and/or its service providers to collect, process, facilitate and remit payments. You understand, accept, and agree that the payment facility provided by Lyor is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection, and remittance facility for the transactions on Lyor Website or App using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing this Payment Facility, Lyor or its service providers are neither acting as trustees nor acting in a fiduciary capacity with respect to the payment. Refunds, if any, shall be issued by a link shared by the Company which can be redeemed by the Customer on any payment platform at the discretion of the Customer as permitted• All Refunds For electronics payments, the refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI). • Refund shall be subject to the Customer complying with our PAYMENT AND REFUND POLICY. You may have the right to initiate a chargeback request in accordance with the terms and conditions of Your debit or credit card scheme or your bank account. Please note that Your chargeback request will be processed by Your debit/ credit card provider or your bank and not by Us. Therefore, We bear no liability for the processing of the chargeback requests. For your convenience, you can choose to pay Lyor automatically. By doing so, you irrevocably authorize us, as necessary, to instruct your Bank or Financial Institution to handle such transaction and you irrevocably agree that Lyor may give such instructions on your behalf in accordance with your requests as submitted on the Site. You agree to be bound by the terms and conditions of use of each applicable Bank or Financial Institution, and in the event of a conflict between our Terms and the Bank’s or Financial Institution’s terms and conditions then our Terms and conditions shall prevail. You acknowledge that Lyor will not be liable for any damages, interests or claims, etc. resulting from processing or storing card information or not processing a payment transaction, or any delay in processing a payment transaction that is beyond the control of Lyor or its service providers. You agree that we will not be liable for any loss caused by any unauthorized use of your credit card or any other method of payment by a third party in connection with the Site. You waive your right to dispute any payment made into Your Account and you will bear all costs.
PAYMENT AND REFUND POLICY
Subscriber shall provide to the Company the designated amount (“Booking Amount”) for booking the subscription of a plan. This aforementioned Booking Amount is subject to a refund only if the Subscriber cancels the subscription before or at the time of delivery itself. Once the delivery of the subscribed products is complete, the Booking Amount in its entirety will be forfeited by the Subscriber and the said Booking Amount shall not be refundable Further, the Booking Amount is non –refundable if the product is returned within the minimum rental tenure of the product from the date of delivery of the product.
The Customer’s billing cycle starts on the date the first item is delivered to his/her house. The subscription cycle is then that date plus one month. Every subsequent item/package delivered is invoiced pro-rate in accordance with the subscription cycle. For e.g.: A Subscriber places an order for 2 packages on 19th July. Suppose the order is partially delivered, with some items being delivered on 24th July, and the remaining items being delivered on 29th July, then, in this case, the Subscriber’s subscription cycle is frozen from the 24th of every month to the 23rd of the following month. However, in the first month, the items delivered on the 24th are invoiced for 30 days (the entire subscription cycle), while the items delivered on the 29th are invoiced for 25 days (pro-rate according to the subscription cycle).
The payment for subscribed products shall be deducted on the day the invoice is generated, delay or failure to pay the due payments beyond the invoice date shall attract a late payment charge of 2% of the outstanding amount or Rs. 150 per month, whichever is higher, till the time the due amounts and the interest or penalty incurred are paid by the Customer. Non-payment of monthly rentals for one month could result in the termination of the subscription and the removal of the furniture. The Company will levy a charge of Rs. 500/- for ECS/Standing Instructions dishonor.
By Signing the NACH mandate form the Customer declares that the particulars provided in this mandate are correct and complete and hereby agrees to participate in the NACH/ECS/Direct Debit/Standing Instructions (SI) and make payments through the NACH platform according to the terms and conditions thereof.
The customer agrees to abide by the terms and conditions that may be intimated by Lyor Life Platform Services Private Limited /Bank with respect to the NACH/ECS/Direct Debit/SI from time to time. Customer agrees to register for ECS / NACH (Debit Clearing) / Direct Debit / SI facility and that the payment towards rental dues to Lyor Life Platform Services Private Limited shall be made from the bank account in the mandate form. The customer authorizes the representatives of Lyor Life Platform Services Private Limited, agents of Lyor Life Platform Services Private Limited carrying this mandate form to get it verified and executed. The customer authorizes the Bank to debit the Customer’s bank account for any charges towards mandate verification, registration, transactions, returns, etc, as applicable for my/our participation in NACH/ECS/Direct Debit/SI.
Customers are required to ensure adequate funds in their bank account on the date of the Auto Debit transaction. Lyor Life Platform Services Private Limited will endeavor to debit the investor’s bank account on the invoice date. However, if there is any delay, all such transactions will be debited subsequently. Lyor Life Platform Services Private Limited or its authorized banker or agent will initiate the Auto Debit form registrations/ debit transactions. Lyor Life Platform Services Private Limited / Sponsor Bank / NPCI is not liable for the bank charges, if any debited from the investor’s bank account by the destination bank, on account of payment through NACH
All rights and remedies as applicable in case of dishonor of a cheque, are available to Lyor Life Platform Services Private Limited against dishonor of electronic funds transfer instructions / NACH auto debit mandates under insufficiency of funds as are available under Section 138 of the Negotiable Instruments Act, 1881
Refund Policies
- Refund requests must include the name of the subscriber.
- Refunds will be credited back to the account of the Customer through any of the Banking channels.
- Refunds are issued under the following circumstances:
- Customer or Lyor terminating the subscription after the initial subscription plan.
- To clarify, no Booking Amounts made are refundable in any manner except in accordance with the Clause on “Payments” under this T&C.
DELIVERY POLICY
Currently, we deliver free of charge to any point within Delhi, Gurugram, and Noida. However, delivery charges may be charged in certain cases at the discretion of the Company.
Delivery of products would be done as per the lead time committed. Customers can check the delivery status of their order via Person of Contact. Furniture is delivered and set up by our in-house Lyor team. There are no delivery charges or set-up costs. No hidden charges for you to worry about
There is no maximum number of delivery attempts. The customer is contacted repeatedly, and attempts are made till delivery is completed. It is in the best interests of the Customer to avail of delivery in the first two attempts, as delivery to other Customers would have to take precedence if the first two delivery attempts are missed by the Customer. CRM Number will be shared on the day of Delivery and can be reached out for issues or concerns by the Customers.
After successful installation or pickup, the customer needs to share the feedback and confirmation with the Lyor Person of Contact.
LYOR 